Last updated: October 30, 2026
This Privacy Policy explains how Xinxiang Sanyuantang Machine Co., Ltd. (“Sanyuantang”, “we”, “us” or “our”) handles personal information when you browse this website, request a quotation, or contact our team about screening and material handling equipment.
For information about cookies and embedded services, read our Cookies Policy.
1. Who we are and how to contact us
The website is operated by Xinxiang Sanyuantang Machine Co., Ltd., based in Henan, China. We are responsible for the personal information we collect for the purposes described below.
Email: sales@sanyuantang.com
Telephone: +86 166 3840 8032
Address: No. 88, Northeast Corner of Gouwang Village, Qiliying Town, Xinxiang County, Xinxiang City, Henan Province, China.
2. Information we collect
- Inquiry information: the name, email address, telephone number and requirements you enter in our inquiry forms or send by email, telephone or WhatsApp. Your message may also include your company, country, material, capacity, equipment specifications and project details.
- Business correspondence: quotation requests, technical discussions, service questions and records of our communications with you.
- Technical information: our website and hosting systems may record IP addresses, browser and device details, requested pages, access times and error or security events as part of delivering and protecting the service.
- Embedded-service information: Google Maps and YouTube may receive technical information when their content loads or is used. See Section 5 and our Cookies Policy.
Please provide only information needed for your inquiry. Do not send identity documents, payment card details, health information or other sensitive personal information through the general inquiry form. If information is needed to respond to you, not providing it may prevent us from answering your request.
3. How and why we use information
- Respond to inquiries, understand processing requirements and prepare quotations or equipment recommendations.
- Communicate about requested products, projects, orders and after-sales support.
- Maintain our website, investigate errors, prevent misuse and protect our business and visitors.
- Keep necessary business records, meet applicable legal duties and establish or defend legal claims.
Where applicable law requires a legal basis, this may be taking steps at your request before a contract, performing a contract, our legitimate interests in responding to business inquiries and operating a secure website, complying with legal obligations, or your consent where required. You may object to relevant processing or withdraw consent as explained below. Submitting an inquiry is not consent to unrelated marketing.
4. Who may receive information
Access is limited to personnel and service providers who need information for the relevant purpose. These may include website hosting, maintenance, form processing, email, IT support and backup providers, as well as professional advisers. Relevant project information may be shared with service or logistics partners when needed to fulfill a request or order. We may disclose information if required by law or necessary to protect legal rights.
We do not sell inquiry contact details. We do not publish your inquiry messages or contact details as website content.
5. Maps, videos and external communication services
Our Contact page includes an embedded Google Map. Some video pages use YouTube privacy-enhanced embeds through youtube-nocookie.com. When embedded content loads or you interact with it, Google may receive your IP address, browser information and interaction data, and may use cookies or similar storage. Privacy-enhanced video mode does not make viewing anonymous.
Google handles information under its Privacy Policy and cookie information. Links to WhatsApp, social networks and other external websites lead to services governed by their own policies. You can contact us by email or telephone instead of using those services.
6. International processing
Our team is based in China, so information you send to us may be accessed and processed there. Hosting, email, embedded-content and other service providers may process information in other countries. Data protection rules may differ from those in your country. Where a transfer is subject to specific legal requirements, we will apply the safeguards or obtain the permissions required by the applicable law. Contact us for information relevant to your request.
7. How long we keep information and how we protect it
We keep inquiry and correspondence records for as long as needed to respond, follow up on an active project and support the resulting business relationship. Relevant factors include the status of the inquiry, the duration of any contract or warranty, legal recordkeeping duties and limitation periods for claims. Technical logs and backups are retained for their operational or security purpose and applicable backup cycles. When retention is no longer needed, information is deleted or anonymized, subject to lawful holds and backup limitations.
We use reasonable technical and organizational measures appropriate to the information, including access restrictions and secure website connections. No online transmission or storage method can be guaranteed completely secure.
8. Your choices and privacy rights
Depending on the law that applies to you, you may have rights to request access to or a copy of your information, correction, deletion, restriction, portability, or to object to certain processing. Where we rely on consent, you may withdraw it without affecting earlier lawful processing. You may also complain to the data protection authority in your location.
Email sales@sanyuantang.com with your request and enough information to locate the relevant correspondence. We may ask for proportionate verification before releasing or changing information. We will respond within the period required by applicable law and explain any lawful limitation. You can ask us to stop optional marketing communications at any time.
9. Children
This is a business-to-business industrial equipment website and is not directed to children. We do not seek personal information from children. If you believe a child has provided personal information, contact us so we can assess and remove it where appropriate.
10. Changes to this policy
We may update this policy when our website, services or privacy practices change. The date above shows the latest revision. We will provide additional notice where applicable law requires it.